The jobs in health care systems design aren’t only limited to standard IT careers like software development, database management and computer programming. There are jobs available related to graphic design, web development, intelligence analysis and customer service, according to the Bureau of Labor Statistics.
Patient Experience Analyst
A patient experience analyst will help redesign health care systems by conducting complex analyses of existing systems. They support system wide integration and technology update projects. These analysts are responsible for data modeling, statistical reviews, narrative analyses and comparative performance reporting. They gather data from a wide variety of external sources, such as public health databases, and internal sources, such as enterprise data systems and warehouses.
They conduct data standardization and transformation tasks in order to generate user-friendly reports for non-technical readers. Patient experience analysts work with end-users to understand clinical tasks and business needs. They work closely with IT project managers to analyze patient safety, satisfaction and engagement as well as provider productivity and performance. Regardless of their bachelor’s degree concentration, they will need documented experience with data analysis and computer-modeling.
Account Specialist or Billing Analyst
Account specialists or billing analysts will design and generate reports from billing, accounting and medical record systems. They frequently access and reference medical and patient account databases, such as electronic medical information and practice management systems. They may oversee the collection and maintenance of patient data, registry reporting, quality initiatives and employee access logs. They may access and maintain billing-related systems, websites and platforms.
They create monthly and customized analytics reports for hospital executives and managers that highlight redundant processes, cost savings opportunities and risk management recommendations. The reports that they generate may identify repeated billing errors, system malfunctions and patient privacy security vulnerabilities. They usually have a bachelor’s degree in health care system information or information technology. Most employers expect job candidates to have a working knowledge Microsoft Access and Excel.
Website Media Specialist
A website media specialist will work with program, marketing and web development staff to create and distribute communication products that inform internal and external clients about various initiatives, events and programs. For example, they may create media content regarding professional development to share with employees, physicians and management. They may help create, edit and share media communications with the intent of driving awareness or calls to action.
They provide strategic messaging and website media content to promote initiative and meet current marketing needs. This may appear in the form of website media campaigns designed to encourage health care consumers to access new health care systems and patient account platforms. These may be digital brochures, social media posts, blog videos and email newsletters. Website media specialists work at the forefront of health care systems design because they continually create and share content.
Related Resource: Certified Medical Manager
The jobs in health care systems design also include cyber security specialists. They work with IT professionals and health care system architects to maintain the organization’s cyber security program and initiatives. They may be assigned to work on data breach prevention, process improvement and systems infrastructure redesign efforts. They provide cross-functional support to various technology teams. Cyber security specialists will usually have a bachelor’s degree in cyber security, systems engineering or computer science.